Transcript
WEBVTT
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Student see through US faster today than
ever before. Is when we send out
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marketing. This not authentic. Be
True to yourself, be true to your
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mission, and you will be blessed
in your enrollment. You were listening to
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the Higher Ed Marketer, a podcast
geared towards marketing professionals in higher education.
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This show will tackle all sorts of
questions related to student recruitment, don'tor relations,
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marketing trends, new technologies and so
much more. If you are looking
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for conversations centered around where the industry
is going, this podcast is for you.
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Let's get into the show. Welcome
to the High Red Marketer podcast.
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My name is troy singer and,
as always, I'm here with Bart Taylor,
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my partner in creation. Each week, what we try to do is
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identify higher red marketers that we feel
that our listeners could learn from, be
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entertained from and pull away with a
better sense of how to do their job
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within their daytoday. Today we get
to talk to Kevin Bish about Grad school
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and seminary enrollment marketing. Yeah,
Troy, Kevin is a is a friend
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of mine that I've known for several
years. He's vice president enrollment marketing at
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Asbury Seminary in Kentucky and thought we
had to bring him on because I have
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a lot of different folks that are
constantly asking me about, you know,
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the specifics of maybe a Dalton graduate
studies or a Dalton Seminary Graduate School type
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of marketing. It's going to be
different because there's not search campaigns like historically
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you might see in traditional Undergrad with
sats and acts. It starts to really
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kind of focus in a little bit
more on mission fit and how to really
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focus in on understanding the the right
fit audience that you want to go after,
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and so Kevin does a good job
of giving us some real tactical elements
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of how they're achieving that at Asbury
and I think there's a lot of really
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good things for takeaways. Even if
you're not a seminary, I would encourage
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to listen to it because I think
that a lot of what he's talking about
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is relevant for just about any graduate
type of program that you might be marketing.
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Thank you, Bart. Now for
a conversation with Kevin Bish. It's
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my pleasure to welcome Kevin Bish,
vice president of enrollment management and student services
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at Asbury theological seminary, to the
highered marketer podcast. Welcome, Kevin.
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Thank you. Try Glad to be
here. Kevin, to frame our conversation
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for today, if you can tell
a little bit about yourself and, more
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importantly, about asberry. Sure I've
had to privilege of being at Asbury for
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about the last twelve years. I
was actually one of the first hires that
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are new president at that time was
Dr Timothy Tenant made, and that was
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a strategic hire because of originally there
was no vice president of enrollment management at
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the seminary and I think that was
a neat time where Dr Tennant felt like
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we needed to have someone who came
to work each day and thought about the
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enrollment process. So I was one
of the first hires that he made and
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it's been a real joy to be
at the seminary during these last twelve years.
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I'm also have a lot of experience
in nonprofit management. I've worked around
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Twenty Eight Plus Years and nonprofit higher
education had the opportunity to work a lot
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in advancement as well as in the
enrollment management area. I'm married, got
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three great kids and just happy to
be with you guys today. Thank you,
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Kevin, and if you can give
us the size of that asberry,
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and many people probably know this,
but it is not an undergraduate school,
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it's postgraduate degree. Tell us a
little bit about that please. Yeah,
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correct. So we serve master's degrees
as well as doctorate degrees. At the
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seminary. We roughly we're around eighteen
hundred students. As past fall we started
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at one seventeen hundred and fifty nine
students and the year before we were around
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eighteen o six, and so we've
had steady and growment, enrollment growth over
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the last seven years, you know, and that's kind of where we've been
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position. We think we're kind to
be staying at that optimal enrollment level of
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being around one thousand eighteen hundred mark. That's great, Kevin. I appreciate
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being here and I know that we've
known each other for a while now and
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I just can one of the things
I often find when I'm engaging with with
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different folks and some of my clients, to be honest with you, as
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is the challenge there is and really
doing marketing high and marketing for for graduate
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degrees. And I think there's a
challenge there because I think so many times
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undergraduate have gotten used to being able
to purchase lists, you know, sat
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you know act lists and being able
to do that, and that's obviously been
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challenging. And you know, we
had James Steen from Houston Baptist on a
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few episodes ago talking about kind of
going test optional, and so that's going
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to start to change the landscape for
undergrads. But those, those tests and
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buying those lists don't necessarily they don't
exist necessarily in the Grad world. So
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tell us a little b about how
you how you find mission fit Grad students
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to to recruit, especially at this
size that you are. I mean one
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thousand eighteen hundred students. You're you're
filling a pretty large incoming class every every
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fall. Yeah, we're roughly bringing
in around four hundred to five hundred and
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fifteen, somewhere in that category,
students to maintain that that particular number.
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And you know we've talked about this
often bart over the years. It is
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it's a it's a real struggle for
us because, you know, just because
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someone graduates from an undergraduate institutions with
a degree doesn't mean that they're necessary looking
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at theological education, and so that's
something and my prior life, when I
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was working in the undergraduate world.
It was great to be able to buy
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list and look at sat scores and
put different programming together and since of marketing.
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But you know, the challenge here
is really trying to find that and
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so you know, there's no one
silver bullet or one simple answer other than
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we really try to identify what types
of students would flourish at our institution and
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then and how do we get to
them? So, for instance, denominational
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support is one way we do that. We work with a lot of different
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denominations. Matter of fact, Asbury
serves around eighty eight different denominations, and
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so we work a lot with denominational
leaders because a lot of times they know
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and have their eye on certain individuals
that were likely have a high probability at
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least of coming to seminary. The
other thing is our alumni base. You
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never want to overlook your alumni,
your we have over tenzero alumni and they
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love their for the most part,
love their experience at Asbury and they're a
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huge resource for so we track references
and referrals and a lot of times will
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find our alumni have been a key
role in helping us identify future students and
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I think that sometimes even as you're
bringing those four five hundred students in,
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and especially from a theological and seminary
education. I mean a lot of these
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people are being called by God to
come and do do their education, but
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some of them might be a little
hazy on what that call might look like
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and where that is. How do
you guys help even in the recruitment process,
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because I'm sure that there are some
people are like, well, I
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kind of feel calling, but I'm
not sure you know that. That's a
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little bit different than saying I kind
of feel like going college but I'm not
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sure. I mean, how do
you kind of help? How's your admissions
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team in your marketing help with that? Yeah, that's a million dollar question
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there. You know, one of
the things that's really challenging is the age
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spectrum on which we work. So
we have those students that are fresh outs,
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are Undergrad twenty three, twenty four
years old, and then we go
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clear up into our six these and
so that's a wide spectrum. We also
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see a large bivocational group. A
lot of them maybe already be in ministry
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and just looking for credentialing at some
level. So that's a much different approach.
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But let's just focus on the younger
younger students day, those students that
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are just out of their Undergrad and
are challenge with that. We identified real
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quick when I started at the institution
that a lot of time students knew that
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seminary, they had to attend seminary
if they were serious about going into ministry,
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especially working for one of the mainline
denominations. But that what we found
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out very quickly. They were struggling
with was that call that you were talking
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about and they're trying to figure out
if we could answer their calling component,
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for instance, then we could overcome
a lot of the obstacles that would prevent
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them potentially of not coming to the
seminary. So we talked about inform of
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a missional enrollment and we talked about
the ideal student and we're just really trying
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to identify what we think are the
attributes, in characteristics of a student that
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would thrive at the institution, and
so we start with that in mind.
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We do a lot of different exercises. Actually don't draw stick figure of a
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person on the wall and we talked
about if you can't use words and only
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pictures describe the type of person that
we're looking for at the seminary. So,
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for instance, a lot of times
you'll see ears, you know,
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drawn on the person. So they
have ears to hear what's going on around
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them. They have a heart of
service for God, so draw a heart.
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They'll have big shoes on. They
have feet to walk out what God's
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calling him to do. And so
then we take that and we lay that
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into the recruitment and our marketing plan
then saying what are those key things that
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we want to translate? If you
have these types of attributes, you're heading
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done that right track of being someone
that could come to Asbury and have an
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amazing experience and thrive there. It's
it doesn't do us any good to bring
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in students that's going to struggle with
who we are want first and foremost,
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but then struggle continually struggle with who
they are and are calling with God's placed
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on our life. So we try
to do a lot of stuff with that
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up front. Our Roman advisors are
a little bit different their recruiters, but
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they also continue on as their academic
advisor. So we eliminate one of those
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handoffs that usually happens in the traditional
model where the recruiter goes out on the
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road meets with them and then then
they turn them over to the academic advisor
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and there's that odd handoff where they're
the recruiter knows everything about them and the
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advisor knows a little bit about them
but not enough to really make that connection.
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So we've taken that out of there, and so the recruiter and the
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enrollment or the advisor is the same
individual, and so we've eliminated that awkward
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handoff and what we've seen is a
much higher retention rate, especially past those
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first initial fifteen hours, because of
the connection of relationship. And so when
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they get into their first class and
they say man, this is hard and
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I thought it was going to be
more difficult, we focus back on the
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relationship component it and that seems to
really help with the calling component and they
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can say now you know when I
talk to you back and whatever will.
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We were talking about events and such, or you're calling. You said this
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to me. Did that change?
And a lot of times we know you're
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right. Thanks for that call out. I really appreciate it. Yeah,
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that's great. I think that that. We had nate Simpson from the Gates
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Foundation on a couple weeks ago and
he was talking about the I forget how
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he described it, but just the
the travesty sometimes where we try it.
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We work so hard to get a
student in and then, like you said,
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a lot of times those handoffs or
fumbled or things happen and we really
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end up losing them from retention,
from other from a whole host of reasons.
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So I really like that idea of
being able to kind of have the
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same recruiter and then turning into advisor
for those students. That really I'm sure
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that does kind of build that bridge. And so just one last question.
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I'm thinking about just kind of finding
these mission fit Grad students. Is the
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idea we talked a little bit before
the recording, with the idea of,
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you know, I was I was
looking at your website if a few weeks
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ago with another client, a very
small seminary, just trying to help them
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understand the importance of, you know, the way that you want to present
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your tuition information. I was I
was impressed with the way that Asbury does
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their tuition presentation on the website.
I'm not going to go into too many
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details on that, but I think
that there are elements in the marketing that
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you're doing whether it's the way that
you're presenting your tuition so that people understand
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you compared to other markets and cost
of living and things like that. There's
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beyond just the tuition but also just
you've made a comment about you know,
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you're basing a lot of the decisions
on your marketing and you've just already outlined
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that a little bit with the mission
fit student. But you're basing a lot
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of that of just understanding the market
and the context of where these students are
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and what's around them. Maybe talk
a little bit about that. Yeah,
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well, we realize most of the
students that are looking at Asbury there we
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have used a one of two categories, and usually the first categories they're fully
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committed to come to Asbury. They
went to a particular church in the pastor
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that's that happened to be the pastor
there's and Asbury graduate or there are some
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other connection to an alum or a
board member or maybe a book that a
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faculty member wrote. And that doesn't
mean we don't want to market to them
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and still communicate with them. It
just means it's maybe a little bit different,
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almost like an insider approach versus an
outsider approach. But then we know
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we have this other group that says
they're like we talked about, they're struggling
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with that call of God on their
life and they know they need to go
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to seminary and they may not even
know a whole lot about seminary and they
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just know it's a graduate program.
But what does that all on tail?
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And so those are types some of
the things that you know, when we're
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looking at so okay, so what
do they need to hear from us in
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regards to making these types of decisions? We sure don't want it to come
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down just a simple tuition pricing.
You know, of course we need to
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talk about that. They need to
know what what the return under investments going
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to be? How much is it
going to cost them? What's the time
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commitment? How many hours is it
going to take? But we also want
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to talk about the whole process.
You know, we take a lot of
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pride at the institution talking about formation, for instance. A lot of schools
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talk about formation, but we take
a really deep dive into the formational approach
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at Asbury. So we want to
talk a lot about that. We're just
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right now in the process of making
some really big moves and talking about the
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whole person formation. So just not
just the academic side or not just a
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spiritual side, but also that professional
side is one area, because we understand
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that that's becoming something of a big
reality to them when they leave the seminary,
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as they want to know more about
how to lead the church from even
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as this perspective great, and I
think the exercise that you referred to before,
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the stick figure and finding that ideal
student, that's also something that probably
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benefits the student and as you're trying
to identify that student's mission statement why they
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are there, can you tell us
a little bit about your philosophy and approach
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and how that helps in the long
run with the students that come to Asbury?
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Well, I think anytime you start
answering their questions and tearing down barriers
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that they have, it just makes
the decision process that much easier and I
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think it also makes it that much
clearer that they know they're making the right
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decision in that so we spend again, we try to spend as much one
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on one time with them. We
try to drive students to campus. You
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know, just like most campus visitation
programs, you'll get eighty five to ninety
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percent easily if they come to empus
and actually see the product and get to
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experience the classroom and go to one
of our chapel services. You know,
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again, we have a rich community
at Asbury, especially in our residential campus
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in Willmore Kentucky, but also,
you know, we're looking to how they
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implement that even more in our extension
sites and even in the online environment,
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especially today with all this zoom technology
and some of the advances that covid did
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and provided to us. Is it
we're trying to be more facetoface and more
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relational and how we communicate. Try
to use some of our customer relation management
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software and some of our other techniques
to just really over communicate a lot with
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students about what's important to them.
We just finished a call book actually is
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another part of our why where it
actually it's a particular passage of scripture that
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we're using. Then we have a
factor. We ever talked about that in
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the sense of calling, but then
we also have a real life testimony of
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somebody that that particular passage fits perfectly
in to the calling that they have on
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their life and why they selected Asbury
in that decisionmaking process. So we're getting
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ready to launch that, hopefully here
by the end of the month. That's
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great and I know we'd also been
talking about you. Obviously you talked about
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your your tenure there Asbury, but
there's Asbury has been around for a while.
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I'm get coming up on a hundred
years. So tell us a little
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bit about you know a lot of
schools are kind of celebrating milestones different areas
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like that, but how are you
planning on leveraging that in your recruitment,
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in your messaging? I think there's
different ways to do that. I'm just
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curious if you can tell us that. I mean maybe it's a secret,
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but you can tell a little bit. Well, some of it's probably a
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secret, but but a lot of
it's just good, good practice. I
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think so because of the obviously we're
at an ex higher it institution and we
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walk off an academic year. It
actually falls on the next year, two
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thousand and twenty to twenty three year, but the actual celebration or the actual
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Hundred Years Actually two thousand and twenty
three. But I've also been in the
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process of redoing our view book.
We're making some changes to our website and
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we're also creating some what I call
lobby banners for each one of our sites
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and we're already starting to do some
teaser so speak, in our legacy to
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talk about the hundred years. And
then June of next year then we'll watch
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really heavy into a fullblown kind of
campaign around the hundred year celebration. But
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the idea is, though, obviously
it's a big deal for a seminary to
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be around for a hundred years and
to be thriving at this in this season,
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and so we're really excited about telling
our story but, more importantly,
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bringing along a lot of people who
have come alongside us over the years,
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and and so that's going to be
with board members and alumni from around the
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world. We're actually got to be
doing a lot of different types of events.
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Some of them will actually will be
global as well as here locally,
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and the idea is a lot of
it's probably more branding than it is actual
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recruitment, but of course you know
they're interconnected at some level. You can't
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discard one from the other. So
we're real excited about the hundred years.
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Dr Ten. Then it's spending a
lot of time and investment and putting that
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together he's fully committed to that.
It will also be celebrating the wrap up
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of our comprehensive campaign at the same
time. So we're celebrating our enrollment,
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we're going to be celebrating the wrap
up of our comprehensive campaign and then we'll
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be celebrating all that together as part
of the hundred year celebration. That's great
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and I love the fact that you
mentioned that it's going to be a three
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year celebration. I remember, I
don't remember when it was, but it
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was either Disney or Mickey or something
like that. I mean they have always
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done that. It's like, you
know, you start a year before and
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kind of build it up that year
of you celebrate that and then the following
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year you continue to celebrate it until
the next one. And so, you
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know, if schools have that coming
up, I would encourage them to think
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that way. And then I love
the fact too, that either end or
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start a capital campaign around those major
milestones. To a is another another tactic
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that I've seen in high had marketing
that works really well. So very good.
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Yeah, that was that was actually
part of our strategic plan as well.
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So, in other words, when
Dr Tenne came here. That was
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the first thing we did and we
had the we look down the road that
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far about ten years ago and said
this is what we want the end resolve
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to be and it was a capstone
around the hundred year anniversary. That's great,
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very good. As we wrap up
the episode, Kevin, we always
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ask the question, is there a
thought or maybe a quick tip that you
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can leave your fellow marketers or enrollment
executives with that you feel that to be
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either immediately implemented or a thought that
they could take away that will make a
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difference in their day to day yeah, I probably leave it with a thought.
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I love a there's a Zig zigler
quote that I love. It says
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if you aim at nothing, you'll
hit it every time, and I think
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that's really important to people enrollment manage
today. I mean we're living in a
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disruptive environment more than ever before and, you know, being doing this as
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long as I have, we used
to say the ball of education roll slowly
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and change and adaption, and now
it's really rolling at box speed and so
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you know, I'd really encourage people, instead of trying to do the shotgun
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approach and going after everything, really
become a focused right for or laser and
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focus on what you're good at and
be authentic about it. One thing studency
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through US faster today than ever before
is when we send out marketing. This
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not authentic. Be True to yourself, be true to your mission, and
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you will be blessed in your enrollment. That is wonderful and thank you so
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much for the blessings that you gave
us few your time and your talent and
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wisdom today, Kevin. If someone
would like to reach out to you for
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any reason, will be the best
way for them to do so? Yeah,
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I think the probably the best one
to be just my email at Kevin
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Dot bish bish at asbury seminary dot
Edu. Thank you, Kevin. You're
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welcome, barn. Do you have
any closing comments? Yeah, I just
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wanted to point out a couple things
that Kevin said just for everybody to kind
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of think about or either go back
and view it again listen to it again.
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But just this whole idea of really
being able to take a look at
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how mission fit is working for your
campus, whether you're an Undergrad, whether
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you're a seminary graduate school. You're
really going to go after those mission fit
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and you know, one of the
things word that Kevin didn't use, but
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obviously the stick figure was a persona
exercise figuring out who your personas are,
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who you're going to market to,
understand their attributes and their traits and then
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really, you know, develop your
messaging and all of your voice around that
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so that that really attracts them.
And I also like the fact of what
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they're doing with the calling book.
You know, there's questions their perspective,
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students are asking, and so I'm
a big believer and in Jay bear and
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the book utility, where he really
outlines the fact that, you know,
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those those organizations that tell people provide
answers to the questions that people have,
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are where you're going to see success. And so what Kevin and Asbury are
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doing and basically saying people have a
lot of question about their calling. So
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if we can provide them answers around
that, that's not only going to endure
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them to us and our brand,
but it's also going to help them along
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their path, whether they choose to
come to to Asbury or not. And
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then, finally, I really love
the idea of, you know, thinking
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creatively and outside of the box,
of using your recruiters to also be your
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your advisers moving forward. The relationships
today are so critical and I think as
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we move down the generations from boomer
to xt millennials to to Z, that
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that importance of relationship gets even tighter. You know, it's kind of funny
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because I think people always joked about
while you've got, you know, five
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thousand facebook friends, but I think
even more today relationships, because we have
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so many ways to do them,
are becoming even more true when they're authentic,
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and I think that was another term
that Kevin us. So those are
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just a couple thoughts that I have
just to kind of wrap everything up,
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way to put an exclamation point on
it. Thanks again, Bart Kevin.
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Look forward to seeing you in the
future. That wraps up another episode of
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00:22:11.309 --> 00:22:15.579
the High Ed Marketer Podcast, which
is brought to you by Klo Solutions,
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00:22:15.900 --> 00:22:22.380
which is an education the marketing branding
agency and, by think patented. We
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00:22:22.539 --> 00:22:29.859
are a marketing execution company specializing in
printing and mailing for Higher Ed marketers.
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00:22:30.289 --> 00:22:33.970
On behalf of my cohost, Bart
Kaylor, I am choice singer. Thank
335
00:22:33.009 --> 00:22:40.130
you for joining us. You've been
listening to the Higher Ed Marketer to ensure
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00:22:40.170 --> 00:22:44.359
that you never miss an episode subscribe
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