Marketing can be a difficult proposition for small institutions in higher ed, but intentional collaboration with vendors and other schools can add incredible value to their brand.
Dr. Nathan Long , President of Saybrook University , gave us the secret sauce on how they found partners who helped double their enrollment in less than a decade.
By coming together as collaborators rather than competitors, small schools can serve all their students better.
Join us as we discuss:
- Challenges facing smaller institutions and higher ed (6:30)
- How intentional collaboration helped Saybrook boost enrollment (13:00)
- Advice on social media opportunities for engagement (25:44)
Check out these resources we mentioned during the podcast:
- Dr. Nathan Long
- Twitter
- Saybrook Insights Podcast
To hear this interview and many more like it, subscribe on Apple Podcasts, Spotify, or our website or search for The Higher Edge in your favorite podcast player.
The Higher Ed Marketer podcast is brought to you by Caylor Solutions, an Education Marketing, and Branding Agency.
Transcript
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You're listening to the Higher Ed Marketer, a podcast geared towards marketing professionals in
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00:00:07.360 --> 00:00:12.480
higher education. This show will tackle
all sorts of questions related to student recruitment,
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00:00:12.720 --> 00:00:16.359
donor relations, marketing trends, new
technologies, and so much more.
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00:00:17.079 --> 00:00:21.480
If you're looking for conversations centered around
where the industry is going, this podcast
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00:00:21.559 --> 00:00:31.320
is for you. Let's get into
the show. Welcome to the Hybrid Marketer
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00:00:31.440 --> 00:00:36.640
Podcast. I'm Troy Singer here with
Bart Taylor. Today we're talking to Terry
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Hughes Lazell. She's the communications director
at the Michigan State University College of Osteopathic
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Medicine, and today the conversation revolves
around marketing to the best of the best,
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and for Michigan State University, they
have a problem of having lots of
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applications but then finding the best mission
fit students and marketing to them. And
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this is where our conversation picks up
with Terry. Yeah, it's a really
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good conversation. And I think that
you know, depending on your school,
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you might be in the same place
they are, or you might be aspiring
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to be in that place in a
few years, depending on where your enrollment
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numbers are. But I think that
the the ideas that you know. Isn't
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it great to be able to pick
and choose the best of the best for
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your class as you come in.
And that's pretty typical a lot of times
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with some with some medical schools,
And so we'll talk a little bit about
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that. But Terry has a lot
of really good ideas, and she has
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some really good stories and and some
good perspectives on storytelling. Here's our conversation
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with Terry. Terry, we usually
start our conversations with our guests by asking
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them to share something that they've learned
recently that is either interesting or unique.
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So is there something that you can
share with us to get our conversation started
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today. A few months after I
started here, I was working on a
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piece on a new endowed chair in
honor of one of our professors, Dr
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Terry Taylor. She is a dio
dr rostopathic medicine and works in Malawi studying
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malaria and trying to help rid the
world of this disease. And so this
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endowed professorship brought me to a conversation
with her, and somebody mentioned Dr Ken
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Taylor, her father. He is
He was my family physician In fact,
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the last time I saw him,
I was a sophomore in college and was
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a great guy. So, you
know, it just shows you how small
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of a world it is and how
we end up together in many unique ways.
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That is wonderful. And now that
you are the communications director of a
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College of Osteopathic Medicine, if you
could tell us a little bit about and
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that's used college and how you got
there. Sure well, m s U
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is my alma mater, so I'm
very happy to be here and representing my
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university. I was working in the
Division of Student Affairs and Services and then
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transitioned to to this role UM in
March. I have a background in journalism
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and I have a background in health, and it just seemed like a good
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fit and a good time. So
I've learned a lot about the college in
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the short time i'm here. There's
fantastic people in this college, UM,
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And so a little bit of the
history is back in Michigan. In nineteen
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sixty four, group of osteopathic physicians, along with the Michigan Association of Osteopathic
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Physicians and Surgeons, successfully obtained a
charter to establish an osteopathic medical college in
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Michigan. It started originally as the
Michigan College of Osteopathic Medicine in Pontiac,
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and it admitted its first students in
nineteen sixty nine. But that same year,
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the state legislator enacted an act that
required a school of Osteopathic Medicine to
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be located at an existing campus,
a or a state university that already had
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a college of medicine, And so
the college charter was transferred to the board
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of Trustees at Michigan State, and
then the college was relocated here and East
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Lansing at our East Lansing campus in
nineteen seventy one, and it became the
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Michigan State University College of Osteopathic Medicine. So our dean din Al Muftano likes
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to say, we're Michigan's medical school, and we're the and we are the
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largest medical school in the state.
So I do like to brag about that
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just a dad. Well, that's
great, and that's that's a great history
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kind of setting everything up. And
I think one of the things that I'm
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fascinated to kind of talk through a
little bit more is just the idea of
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how to market you know, one
of the best of the best, I
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mean Certainly, Michigan State University is
recognized as one of the top schools in
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the nation, and certainly the Osteopathic
School of Medicine is a big part of
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that. So tell me a little
bit about that, because I mean,
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certainly, I'm guessing that you know
a lot of schools. You know,
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we have a lot of different size
schools that that are on the podcast,
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everything from you know, tiny schools
a hundred and fifty to three hundred students
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listen to this all the way up
to you know, big colleges like Michigan
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State. UM. Some schools are
struggling with their high ed marketing to actually
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get enough applicants to actually fill their
class. Sometimes, though at least my
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experience with different schools of medicine,
that's not necessarily the case because a lot
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of times there's more applicants than spots
in the class. Tell me a little
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bit about Michigan States College of Osteopathic
Medicine. So a couple of things make
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us unique in the College of Osteopathic
Medicine arena. UM. We're we're in
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the Big Ten. We're the only
College of Osteopathic Medicine in the Big Ten,
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and we're part of a public medical
school UM, and we're part of
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a major research university just like you
said, so that that does kind of
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set us apart. And like all
DO colleges and all m D colleges,
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we compete against all medical schools for
students. One of the unique things we
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have here were I think one of
a handful of do programs that have both
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a D one PhD program. So
if people research doctors, people who plan
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that type of career are interested,
that's something we can also offer. We
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have three sites for our for our
college, so we are at the m
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s U East Lansing campus, but
we also have a site at the Detroit
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Medical Center in Detroit and the McComb
University Center in Macomb County, and so
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Southeast Michigan UM offers us an opportunity
for students to see different things and participate
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in different ways. But we're very
much one college, and so we try
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to make students feel that no matter
where you are, you're part of of
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this one college and this one huge
network. And so one of the interesting
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things I think for us is we
have a several programs, but one thing
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that students are interested in is it
is getting some hands on UM experience as
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early as possible, and first and
second year students here can do that.
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We have several programs UM that that
they can get involved in, includes our
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street medicine program Whereat. Each one
of our locations, students with faculty advisors
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go out and meet people where they
are and and actually learn about them,
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put hands on, you know,
become their physicians in some cases try and
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also become the bridge to other services
that these people may need. So for
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our students, it's a wonderful opportunity
to really get to know patients and how
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to serve them because the DEO profession
has that look of it's about the patient,
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not the illness. We treat the
illness, but we are always looking
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and focused on the patient. It
seems like the idea of having such a
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such an amazing program but also having
those unique programs like in Detroit and like
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the street medicine and some of the
other things. And we'll get into maybe
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some stories about that in a moment. But I'm just curious too, because
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I mean, you know, you've
got an opportunity to market to a lot
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of students that might be really good
mission fits. I think that you had
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told me earlier. You've got to
you've got a class that you can take
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in of three hundred, how many
applications do you typically get on that typically
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we're um somewhere between seven and eight
thousand applications. Wow, that's that's really
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incredible. So there's seven to eight
thousand students that probably would I self identify
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as mission fit because they've they've picked
your program and they said, hey,
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this this might fit me a little
bit, and and you know, this
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is this is kind of where I
want to go. And maybe as you
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are marketing the opportunities with street medicine, and I think you had said that
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you even get a chance to do
that as a first or second year medical
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student, which is amazing. Why
don't you tell you tease that out a
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little bit more and tell me a
little bit about how all of that place
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together in the way that you put
the marketing together. Well, so for
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and it's not just street medicine,
we have so many community integrated medicine programs.
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See i AM is one of those
worst dents can have that opportunity to
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serve in communities in other ways,
there's the sports Osteopathic Manipulative Treatment Program and
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the in the Student Osteopathic Manipulative Medicine
Programs clinic so that they all have opportunities
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to join these as well as some
of our global opportunities to serve people who
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do not have access to regular medical
care. So there's plenty of opportunity for
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students to get hands on learning but
also to expand their volunteering that they've probably
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done before. That the students with
a rich history of service really fit well
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with our college. And so those
are some of the things that we do
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and and and do market to that
because that's really a fit for us and
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a fit for the profession. As
I think about that, I know a
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lot of graduate schools, and you
know, professional schools are listening, and
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you know everybody has the genad and
all kind ends of things. And I
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know with medical schools is the m
CAT. How do I mean? Certainly
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that's where a lot of school a
lot of schools are are recruiting from the
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m CAT lists and things like that. But help me understand a little bit
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about what are the watering holes that
you are actually going to find those mission
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fits service oriented do students that are
interested in that? I mean, but
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I'm curious because I mean that's one
of the challenges that I talked to a
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lot of schools about, whether it's
a professional, you know, graduates level,
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or even if it's a faith based
school, it's like you've really got
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to go where the watering holes of
your prospective students are. And with Generation
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Z that's sometimes hard to figure out. Yeah, I think really they kind
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of come to us and then we
we feel figure that out in the our
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admissions team obviously, and in the
others that help with that in the interview
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process, and and get a feel
for that student and what they want to
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do with their medical career and what
they have been doing prior to that.
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And we also have several pre college
programs so that UM we are working with
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high school students so that they can
get a little bit of a taste of
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what osteopathic medicine is in some summer
programs, in some high school programs,
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and then we also have programs for
undergrads when they come here that um can
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get them a little bit more uh
experience, that knowledge of program. I
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think that's so exciting because I've I've
heard a lot of different schools talk about
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the importance of getting especially younger students
on their campuses. And I love the
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fact that you guys are doing that
from a from a college of medicine standpoint,
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in the fact that you know,
statistics show us that the more students
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are on campus, you know,
everybody says, boy, if we can
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get them to a campus visit,
you know, they'll come. And that's
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that's a traditional, you know,
traditional undergrad line that you hear a lot.
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But but I love the fact that
you guys are even doing that with
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with the professional and the graduate level
of courses. I think that's a that's
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a brilliant move on that as well. Um one question before we kind of
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move onto the next thing to her
that I wanted to talk a little bit
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about is tell me a little bit
more about your personal experience on that street
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medicine program, because I I think
that you know, you had told us
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in the pre interview that you know, there was a great opportunity and as
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a higher ed marketer, you know, and you know and putting yourself in
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the midst of what these students are
experiencing is a great way to tell the
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stories. So tell us the story
of that. Well, we are working
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on a magazine spread on our incredible
programs and so I UM was lucky enough
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to go on the photo shoots to
Macomb and in Detroit. UM we still
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have one set up coming and lancing, but so I could really see the
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experience hands on, and it was
incredible, UM, just watching the service
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of these people and our partners,
because we have partners at all of these
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programs to whether they're providing materials or
their side by side with the students and
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the faculty advisors, and so there's
so many people who just want to be
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there and help for our Macomb program. It is in the heart of city
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on the bus line and they set
up shop. They see some of the
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same people quite often, you know, but it's it's building relationships. They
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then try and help them with other
services, get them to clinics, whatever
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that might be. But they but
nobody's turned away. So they come and
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they receive more than just healthcare.
There's always some snacks, there's always water,
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there's always some things, there's conversation, there's just having that camaraderie with
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with these patients and and these students. You know, they're all in and
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these patients know that they you know, they feel that they build trust and
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and that's why they see them return
so many times. And in in Detroit
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it's more, I guess, I
would say on the road. So we
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went from site to site. We
were at one point under a bridge and
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and they were treating this gentleman who
had some sores on his feet, and
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I remember him looking up and he
counted the number of people that were there
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and said, there are eight people
here just for me. That was just
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heart touching. And these and for
these students, it's you know, when
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you ask them what does this mean
for you, and they say, well,
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it's gonna make me a better doctor, because it's it really teaches you
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to be humble and in the moment
and and really um have compassion for people
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and learn not just about medicine but
about people. And and everybody has a
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story and they take the time,
they listen, They want to support,
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they want to help their I knew
from that, from taking those trips with
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those students that I was not doing
enough to serve my community. They they're
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incredible. And the faculty advisors that
stand next to them, I couldn't say
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enough about you. Turn around and
they're you know, in there grabbing trash
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and putting things away and taking care
of other things, you know, just
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just being part of that community.
Yeah, we talked about so many times
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higher ed marketing and and just the
importance of story and being storytellers. I
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think sometimes that that that terminology,
that word get kind of overused sometimes that
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we forget exactly what it means and
and how to tell a story. And
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I just think that just the way
you told that story about you know,
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the patient looked up and said,
there are people here just for me.
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I mean, that's the kind of
tugs the emotional heart. That's the kind
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of that's kind of the gold of
higher ed marketing is how can we make
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sure that the perspective students see themselves
in the story and it moves them emotively
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so that they choose to make that
that choice to kind of pursue where we're
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going. So thanks for sharing that
personal story at Terry. I think that
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was really beautiful. Thank you.
Yes, that's very moving to me too.
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As we end our conversation, Terry, would there be a piece of
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advice that you could offer listeners that
you feel they could implement immediately. My
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advices immerse yourself and where you are
and really learn it so you know,
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I was lucky to have that opportunity. But not every day do I you
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know, do I get to go
out on stuff like that. But every
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day I get to meet these incredible
students who tell me their stories, share
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their stories, this incredible faculty that
I swear never sleep. You know,
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they're they're everywhere, they're doing everything, they're supporting these students and and they
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don't want to be anywhere else but
helping them. So I think it's it's
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fully immersing yourself and knowing from day
one that you have to learn what that
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college, what that area is all
about. Whether you're in a division,
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you're working for the full university,
you're in a college, but what does
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that mean? And and what is
that culture? And I have never been
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in a better place than I am
now, and I can wholeheartedly say that.
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And congratulations Terry. It's well deserved. If someone would like to reach
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out and contact you for any reason, what would be the best way for
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them to do that? Probably emailing
me and my email addresses. It's an
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odd one, so we get those
here at him as you but we still
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love the university. It eight U
G H E two six zero at M
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s U dot e d U great, and we'll put the show notes as
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well. Yes, again, thank
you for your time and thank you for
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the wisdom that you've shared with this
today. And best of luck to you
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and the School of Osteopathic Medicine there
at Michigan State. Thank you, You're
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welcome part. Any any final thoughts
that you would like to share. Yeah,
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I thought this was a great conversation
with Terry, and thank you so
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much for being a part of this. Terry, it's it's been wonderful to
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have you on the show. And
one of the things that I just want
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to kind of reiterate to everyone,
I mean, there's been there's some great
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stories that that Terry talked about,
and you know, some some nuggets that
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you can take away on just you
know, some of the ways that they
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are doing their enrollment and high ed
marketing there at at the College of Osteopathic
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Medicine at Michigan State. But one
of the things that I mean, her
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her last comment there in the takeaway
is what I want everybody to kind of,
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you know, take a takeaway.
I mean, seriously go back and
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listen to it again if you need
to, but immersing yourself as a higher
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ed marketer is going to be critical. You know, I don't care if
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you're at an osteopathic college, if
you're at a small Bible college, if
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you're at a state school bringing in, you know, filling a class of
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you know, thirty thou students or
whatever it might be. Being a really
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good storyteller and being a storyteller from
a first person standpoint is so powerful.
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Um, yes you can hear the
stories. Yes, you can talk to
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the students. And that's really important, and I think Terry talked about that.
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You've got to immerse yourself into that
student culture, immerse yourself into the
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classroom, into the faculty, into
I mean, if you've got a biology
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program that does a lot of field
work and they're going out to the streams
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and working on you know, uh, you know, building building all kinds
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of things out there, go on
that trip with them, you know,
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go along with the photographer, the
videographer. Because as a as a marketer,
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you're either going to be directing that
or you're going to be you know,
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crafting that or or writing that or
designing that. The more you can
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be exposed to that, the better
it's going to be in the better and
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the more authentic your storytelling is going
to be. So I really love that
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that immersion type of tip from Terry, and again, thank you so much
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for being on the show. Thank
you. The High re Marketer podcast is
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00:19:15.799 --> 00:19:22.440
sponsored by Kaylor Solutions and Education marketing
and branding agency and by Ring Digital,
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00:19:22.759 --> 00:19:30.839
a digital marketing agency adding transparency and
accuracy to your digital marketing campaigns. On
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00:19:30.920 --> 00:19:34.519
behalf of Bar Taylor, I'm Troy
Singer. Thank you for joining us.
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You've been listening to The Higher ed
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