To succeed at higher ed marketing, you need to understand the challenges prospective students face.
For example, what hurdles do they need to overcome to attend your school?
Often, a major hurdle is the prospect of borrowing money. That’s why offering loan repayment assistance programs, or LRAPs, can make a huge difference with enrollment.
Peter Samuelson, President at Ardeo Education Solutions, joins the show to explain what LRAPs are, how they’re used, and how higher ed institutions benefit from them.
We discuss:
- How colleges and universities can use LRAPs
- The research into the benefits of LRAPs
- The “College Is Worth It” research initiative
- The difference between income share agreements (ISAs) and LRAPs
Email Peter if you have any questions about LRAPs.
To hear more interviews like this one, subscribe to Higher Ed Marketer on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Higher Ed Marketer in your favorite podcast player.
The Higher Ed Marketer podcast is brought to you by Caylor Solutions, an Education Marketing, and Branding Agency.
Transcript
WEBVTT
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You are listening to the Higher Ed
Marketer, a podcast geared towards marketing professionals
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00:00:07.230 --> 00:00:11.910
in higher education. This show will
tackle all sorts of questions related to student
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recruitment, dontor relations, marketing trends, new technologies and so much more.
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If you are looking for conversations centered
around where the industry is going, this
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podcast is for you. Let's get
into the show. Welcome to the High
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Red Marketer podcast. I'm troy singer
and I'm here with my cohost and Talka
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truck collector, Bart Taylor, and
today we're going to talk to Peter Samuelson
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and he's with our dao education solutions
and with Peter we're going to have a
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discussion on how colleges can help grow
their enrollment and improve their value proposition through
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loan repayment assistant programs. Yeah,
it's been a really good conversation with Peter.
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I'm excited to share this with everyone
and I think that before the Higher
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Ed marketers out there are like I
thought this was a show about marketing.
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It is and I want you to
pay attention to it, because what Peter
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Talks about with these l wraps,
it's kind of the short version of the
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loan repayment assistant programs, L rap. What he talks about is the idea
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of how you can leverage these in
your marketing to help students find security in
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going into your school, especially if
they're having to take out debt and maybe
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their career isn't one that's going to
be a high paying career at the end.
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So a lot of thing is talking
about, you know, the prospective
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students needs, their perception, their
realities and how we can market and provide
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them tools to help them, you
know, get over the barriers of applying
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to your school, of accepting and
depositing your school and then ultimately, you
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know, becoming matriculated there. So
it's a good conversation, so be sure
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to stay stay tuned. Here's our
conversation with Peter Samuelson. Is My pleasure
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to welcome Peter Samuelson of our dao
education solutions to the Higher Ed Marketer podcast.
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How you doing today, Peter?
Very good, troy, thanks for
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having me on the podcast. Great
to join you. It is our pleasure
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and we can't wait to hear everything
you'd like to give us about how colleges
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can utilize loan repayment assistant programs to
enhance their enrollment. But before that,
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if you can give us a little
bit about you, your role and how
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you came up with this idea?
Sure things. So My name Peter Samuelson.
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I'm the president and founder at our
dao education solutions. We've been doing
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this for some years now, helping
colleges grow their enrollment by really helping students
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go to college. And this just
comes out of my personal life. I
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was coming out of college at Greenville
College Down There St Louis, heading to
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law school and wanted to go to
Yale law school but couldn't afford it.
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Right that classic phrase that students sale
the time is I can't afford it,
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and so I put in my deposits
to go to University of Chicago Law School
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and then discovered the Yel had this
great program. They called it a career
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options assistance program, but every law
school who copied them calls it a loan
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repayment assistance program and lay up for
short and the promise was come here,
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borrow a ton of money, pay
us that borrowed money and when you graduate,
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if your income is low, will
make your loan payments for you.
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So just a great program that said, yeah, I can go to get
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a law school, I can do
public interest work when I graduate. I'm
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not going to be burdened by a
load of debt because I can go do
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anything I want afterwards. And that
gave me the freedom to go to Yale
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instead of Chicago. Had A great
experience there. I use the program for
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a year afterwards to do human rights
work in Sudan and in Hong Kong,
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and so really affected where I went
to school, how I started my career.
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I ended up on Wall Street,
paid off the loans like most people
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do, which was great, but
was just delighted to have that freedom to
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go anywhere I want to do anything
I wanted. That is wonderful. And
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then from that experience the idea from
Ordeo arrived. But sure so, a
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few years later I was looking to
join the board of a college where my
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mom taught. So I grew up
in McPherson, Kansas, the home of
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central Christian College. Small little school
right, totally different experience from Yale.
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Totally different student body, but really
the same enrollment problem, which was they
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were admitting lots of students. Doing
all that marketing work to bring the students
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in bringing the applications, admit the
students. And then seventy five percent of
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students who are admitted said no,
we can't afford it, we're going somewhere
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else. Obviously lots of reasons that
go somewhere else, but you know,
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the dominant reason to not attend after
being admitted was we just don't want to
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borrow the money. Right. And
so I thought, you know, we
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need the same program Yale has.
Let's tell these students, let's say we're
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sure you're making a good economic investment, we're confident you're going to get a
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good job. Most of you write, and that's true at most colleges.
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You know, eighty percent, ninety
percent of graduates do get a good job.
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But there is that bottom group of
students, at ten or twenty percent
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at every college every year who struggle
to get a job. They come out
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with student loans. That burden really
hurts and everyone hears about those, right,
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if you've got a nephew and Nie, a daughter, son at a
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CO worker at work, you hear
about those, those hard cases. So
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I thought, why don't we make
the same promise you all made to me?
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And let's make let's give students the
comfort and the confidence they need to
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come here and matriculates and get the
value of this education. I love that
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idea because I think that not only
are you solving a real world problem.
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I mean much like you know,
you experienced yourself at Yale being able to
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go out and then do some social
impact type of law, but I mean,
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you know, a lot of the
really good schools for for you know,
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really good types of education. Sometimes, you know, it's challenging,
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and I'm thinking of some smaller private
colleges right now where, you know,
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a lot of their going to graduate, a lot of nurses or a lot
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of teachers or a lot of pastors
and faith based leaders, and sometimes those
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careers don't have the largest incomes.
And you know, take a lawyer.
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I mean what's one thing, a
lawyer and a doctor being able to pay
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back and being able to provide that
for them, but just for the for
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folks like you who called into ministry
to be able to go to a really
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good Christian, you know, private
school. It's not the same as going
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to community college. So I'm saying
that really plays out well with us.
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Is as well well it does.
You know, you mentioned teachers teachers are
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just a great example for us because
when a teacher lands at full time job,
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usually a union base job, right, they get a good pay.
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But so often when a student gets
a teaching degree and starts their substitute teaching
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and they're also working at starbucks and
for that year or two until they land
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the full time Gig, they're not
making that much money. And we help
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a lot of those students, a
lot of those graduates. And then you
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mention the ministry. Right, a
lot of people, as they are high
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school seniors, go into college.
If they're looking at a Christian college,
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they're very often wondering, am I
going to head into some ministry related job?
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And through college they make that decision. Some do, many don't,
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but it's nice for that to still
be an option for them if they have
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an l wrap in place and know
that they don't have to worry about the
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income when they graduate and they can
pursue that calling if they want to pursue
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that calling. So let's talk about
how a college and university can benefit by
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promoting, by marketing l wraps and
how they can utilize it to enhance their
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enrollment. Sure so you know,
when people ask me what I do?
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I say I help students go to
college, and that's really what we're doing,
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is we're helping students go to their
first choice college and that of course
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helps colleges. So our economic model
is we sell this program to colleges,
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colleges give it to their students and
the way a college does this as they
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sign up with us and then we
work with that college to help them figure
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out which of their perspective students should
they give these l raps to. So
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they can look at their segments and
anywhere that they have low yield. So
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out of states student Sudents is off
at a segment where they have really low
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yield, right. Or maybe low
EFC students, or maybe it's the nonathletes,
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or maybe they're going to add l
wrap to some of their scholarship students
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who aren't getting the top scholarships just
to suitet in it and make that deal
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a little better for them. Right. Maybe they're restarting a major where they
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want to rebuild that major, or
they have a brand new major where they're
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trying to draw some attraction to it. So anywhere where they have a segment
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where the yield is lower than they
want they can add l wrap into that
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offer to those students and help out. And then almost every college, as
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they go from March, April May
and they've sent out those financial aid awards
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and they're waiting for students to show
up. In August or September, they
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suffer summer melt and they have a
whole bunch of students in their funnel that
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go stale and quit talking to them. So you can definitely use l rap
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as a tool to respond to summer
melt and to work with the stale funnel
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through the late springing through the summer
to find those students who have said I
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wanted to come but I'm nervous and
I'm reluctant to borrow and change that equation,
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turn that no into a yes.
That's great. And then, and
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then I'm guessing that sometimes, you
know, looking at the data. Then
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I'm sure that you have some data
that shows that students who you know,
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have the security of this type of
way to not only begin their college career
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in matriculate, but also then to
retain and actually, you know, complete
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and graduate. I'm sure that that
security for a student and their family probably
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does play in a lot to the
retention? Is that true? Absolutely,
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definitely boost retention and graduation rate,
sometimes by quite a bit. Now depends
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on why the student came. If
the student wanted to go to your college
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and l rap enables them to go, it's going to boost retention rate by
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probably about ten percentage points all the
way through graduation. If you were their
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second choice or they weren't that excited
about you, but I'll wrap kind of
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twisted their arm and said go ahead
and try it, not going to see
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a retention boost with that group of
students, but certainly there's a big boost
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with students who view your specific college
as the place they want to go,
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their preferred choice. Right. And
then what about I know you've done some
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some research and working with Ruffelo Nol
levits are now on some some of this
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data and kind of how this impacts
the during Roman decisions and, I guess
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specifically the SOC and come in Firstgen
type of students. You've talked a little
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bit about that, but anything specific
to the RNL research that you've kind of
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discovered? Yeah, we do research
with every year. We do it internally.
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A lot of our clients do their
own research, but this last year
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we did a big survey with Rufflonel
leavitts had a really great sample size.
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Was Fun to work with a partner, with someone like ourn l to do
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it and just got the same results
we always see but, you know,
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even more detail than we've often seen. So they did a survey a one
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fifteen hundred students in the summer who
had and had not matriculated but had been
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offered l rap. Sixteen percent of
those who matriculated said they would not have
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matriculated except for L rap. And
what was really interesting is thirteen percent who
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did not matriculate said they would have
matriculated if they had been offered l rap.
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Right. So that's just a huge
group of students. I'll there that
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these colleges could have successfully recruited if
they had gone ahead and make the offer.
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And then you mentioned students of color, first generation low income. One
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of the great details we got out
of this are inhale study, because it's
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bigger than the ones we've done before, is the impact was almost twice as
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big for students of color, first
generation and low income. Specifically, twenty
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four percent of students of color said
they would not have come without being offered
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the all rap twenty seven percent of
those whose families had incomes below a hundred
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thousand said the same thing, and
twenty four percent of those whose parents did
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not have a college degree of the
same thing. And when you talk to
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colleges, every college today wants more
students of color, more first generation more
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students from low income backgrounds. Right
those are the students who have the biggest
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social need to get that the advantage
as the college offers, and it's really
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exciting that our program makes such a
different, big difference in letting them go
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to the college they want to go
to. I think that's great and I
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love the fact that it's not only
marketing this to the college is to help
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them understand it, but then giving
the college as tools to be able to
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market to the students. Because,
I mean, I know at myself as
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a first generation student and showy it
was also a first generation student. You
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don't know what you don't know when
you're walking into college, and so you
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know when you're talking to mom and
dad and saying, Hey, I'd really
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like to go to this school and
they're like, oh, we can't afford
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that. Well, I'll take loans
out. Will you can't afford that with
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your career, having something like this
and being educated and having the student be
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able to say, well, my
college amissions counselor showed me this. I'd
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never heard of it. What do
you think? That? I think builds
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that security, builds that trust and
obviously builds that that ability for them to
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go. So that's that's really exciting. I know that one of the things
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kind of we're talking about there,
because, I mean you talked a lot
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about students of color and low income
and first generation students, sometimes Tho as
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the ones that are going to be
most impacted, but sometimes are the ones
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that are often on the fence of
trying to figure out is college worth it,
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and and I know that that that's
some, you know, some research
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that's being done under that title right
now, College Worth it research initiative,
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and so tell me a little bit
about how you guys are involved in that
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and what's going on with that as
well. Sure. So, you know,
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we love talking to families and students
when they have those questions about is
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college worth it? Can I really
afford it? One of the things we
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do is when our college partners offer
lap to students is we run a whole
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media campaign at cadence with them.
We email them, send them postcards but,
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most importantly, we get on the
phone and we talked to them because
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we want to explain how this l
rap works and often in those conversations we
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get to rebut some of those common
misconceptions about is college worth it, and
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when you read media articles, it's
really easy for the media to write a
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story that talks about some student with
hundred thousand a debt. Only one percent
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of undergraduate graduates come out with a
hundred thousand a debt. The people with
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hunder thousand dollars of debt are doctors
and lawyers and, like you said,
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no one's worried about doctors and lawyers
paying off their loans. Right. The
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average undergraduate only has thirty three thousand
in loans when they come out of college,
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but the media stell stories and says
on average they have ninety four thousand.
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Right. So there's this huge misconception
and that does such a disservice to
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these families where the students, like
you said, they want to go to
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a college. They asked mom and
Dad and mom and dad are skeptical.
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Right, you can't borrow that much. And if they really think they have
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to borrow a hundred thousand to go
to college. That's totally going to dissuade
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them because they can't do that and
they're the job they get isn't going to
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pay that back right. But when
they learn they only have to borrow thirtyzero
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probably on average, that's much more
viable, especially when they have the safety
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net that l rap gives them,
the promises them. If, in for
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whatever reason, you have struggled making
those loan payments, getting a better income
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as you graduate will help you out. What's really exciting for us on the
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back end is we help twenty,
five thirty percent of graduates who struggle right
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out of the gates, but within
a year most of them get really good
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pay raises. It's really fun to
see that over the course of a year
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after graduation so many of them find
that much better job, whether it's a
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substitute teacher getting the full time job
or the person in some business career getting
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a promotion, whatever it is,
within a year or two almost all of
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them have seen significant income growth,
which is nice. That's great. So
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Peter has we were talking about all
that. One of the things that I
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have in mind. I mean my
kids. One of my kids go to
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Pretty University and I know President Mitch
Daniels, and we've had Ethan Braden,
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the vice president of enrollment, on
the show couple times. But I'm always
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influenced with a lot of things I
hear from purdue and I've been aware of
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our Daoh and before you are Our
da Oh, you were l rap and
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you've been doing this for a number
of years. Since then I've heard the
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initiative from from at least from purdue, this back of boiler. It's the
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idea that you know, alumni will
basically invest in students of need and other
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people that might typically qualify like for
an l rap, but they would basically
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be investing in them with with a
return on that investment later on. It's
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more of an investment tool for the
alumni than it is a safety net for
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the student. So tell me a
little bit about that and how that relates
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to what you're doing. Sure so, in some ways it's very similar.
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Both we and, if you know, that's an income share agreement, is
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the generic name for that back of
boiler program. And you mentioned for due
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right a great school. Mitch has
been a great leader in higher education doing
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a lot of innovative things and there's
a lot of interest in higher ed financial
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aid. Right. How do you
finance student loans and income based repayment is
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both what's is is as do and
what l reps do right. We're going
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to look at your income after graduation
and use that in some way to determine
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how you finance your education. The
really big difference between ISA as and l
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wraps is every school has a few
students who just can't borrow that last five
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thousand dollars they need and the is
Isa fills that gap and provides the actual
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cash they need for that last five
thous we don't provide a loan as L
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rap. We don't fill that gap, we don't solve the need for that
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group of students. What we do
is work with a much larger group of
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students who have available to them the
loans to borrow, whether federal or private
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loans, and they just don't want
to borrow and we make them comfortable borrowing
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all of those student loans that are
available. So I think that the use
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case for is is as and l
raps are quite different with different groups of
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students. A college can certainly do
both I think we can help them work
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with more students and I think students
have been very, very happy with the
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l raps we provide across, you
know, hundreds of colleges now over the
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last ten years. That's great.
Thank you. As we bring our conversation
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to a close, we always ask
our guests is there a topic or a
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takeaway that you could offer that would
be immediately implementable by someone, especially someone
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that's considering a program like yours?
So I think something immediately that they could
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take away and do is most clients
of ours, most college partners who use
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L rap, they start in the
spring and they do a pilot with a
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few students. This is the perfect
time to start right financial aid awards have
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gone out the door or are going
out the door. Admissions counselors have students
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who are raising their hand and say
I'm reluctant to borrow that money, I
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can't afford it, I don't want
to borrow colleges who are interested in intrigued
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by this idea should just sign up
with us for a pilot and let their
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admissions counselors make this offer to a
few of those students who raise their hand
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and what they're going to find out
is are going to find out the power
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of that promise, the power of
that a rat promise, to really turn
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that skepticism of around and turn that
no, I can't come to a yes.
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I can come and I'm excited.
So We'd love to see people just
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try it out, tested on a
few students and see if it works.
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That's wonderful and, Peter, thank
you so much for being a guest today.
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You've definitely brought some wonderful information.
Just want to make sure we've covered
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everything that you would like to have
covered today and is there anything additional that
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you would like to add? You
know, delighted to be on your show
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to day, Troy Bart, thanks
for having us. If anyone has any
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more questions about this, you know
we are always eager to talk about it.
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Our website is our DAO aardo dot
org. My own email is Peter
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00:17:56.329 --> 00:18:00.200
at our Dal Education Dot Org.
Would be happy to follow up with any
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questions any of your listeners and thank
you very much, Peter Bart. Would
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you have any final thoughts that you
would like to share? Yeah, I
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think that this is a really good
example of when we're looking at higher ad
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marketing, really understanding the needs of
your perspective students and understanding what would be
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the challenges that they might need to
overcome. I mean, we talk about
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messaging a lot and we talk about
branding and we talked about ways to make
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sure that we're answering the questions that
students have. I mean that's that's basic,
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you know, marketing one hundred and
one. But I think this is
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a good example of sometimes, as
hired marketers, we might not go deep
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enough to understand what those true issues
are that's keeping them from coming to your
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school. It might not be the
fact that they don't like your school.
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It might not be the fact that
you don't have their major, it might
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not be the fact of anything that
you typically think of. It might be
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the fact of their own fear of
being able to repay it back their loans
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or or be able to be successful
enough to afford an education. And so
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I think that what Peters talked about
today is really important for us, as
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highed marketers, to really understand the
full spectrum of the of the student,
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understand the full spectrum of the families
and what their concerns are and then,
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as high ed marketers, as enrollment
professionals provide the tools and the education to
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them to allow them to make those
decisions to actually matriculate and graduate successfully from
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your school. You know, certainly
it's better for them to get into your
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school and graduate and be successful alumni
and always have good things to say about
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your school then to just turn away
and go to some place that they really
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didn't want or never end up in
higher education to begin with. So I
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think these are some really good marketing
lessons all the way through and and what
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a great opportunity to talk about a
tool like this that could be part of
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the marketing tool kit for enrollment and
going from there. So thanks again,
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Peter, for being on the show
today. Thank you for thank you,
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00:19:42.890 --> 00:19:47.690
troy. That brings us to the
end of a wonderful episode. The High
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00:19:47.730 --> 00:19:52.880
Ed Market of podcast is sponsored by
Kaylor solutions and education marketing and branding agency
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00:19:52.279 --> 00:19:56.759
and by Think, patented, a
marketing, execution, printing and mailing provider
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00:19:57.119 --> 00:20:04.480
of Higher Ed Solutions. Thank you
all for joining us. You've been listening
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00:20:04.519 --> 00:20:08.269
to the Higher Ed Marketer. To
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